Posted On: Jun 30, 2017
The HAQM Lex speech recognition engine has now been trained on telephony audio (8 kHz) to provide increased speech recognition accuracy for conversations over the phone. HAQM Lex enables your users to interact with your application via natural conversation using the same deep learning technology as HAQM Alexa to fulfill most common requests. HAQM Lex chatbots maintain context and manage the dialogue, dynamically adjusting the responses based on the conversation.
For example, HAQM Connect, a simple-to-use cloud-based contact center service that scales to meet your needs, uses HAQM Lex chatbots to handle first level customer support, and can solve many customer problems without involving a human operator. When necessary, HAQM Lex can transfer a customer support call to an agent, with full context. Developers can also integrate HAQM Lex with the contact center technology of their choice using the HAQM Lex APIs. HAQM Lex makes setting up a natural language experience simple, fast and self-service, at a fraction of the cost of other solutions.
HAQM Lex with 8 kHz telephony audio is available today in the US East (N. Virginia) AWS Region. For more information on using HAQM Lex with your HAQM Connect contact center, visit the HAQM Connect product page. Visit the HAQM Lex product page anytime for details on HAQM Lex.