Posted On: Jun 30, 2017
HAQM Connect now allows you to use HAQM Lex chatbots with your contact flows. With HAQM Lex chatbots, you can add self-service, natural language voice conversations to your contact center customer interactions.
HAQM Connect is a simple to use, cloud-based contact center service that makes it easy for any business to deliver engaging customer service interactions. By leveraging HAQM Lex, the same technology that powers HAQM Alexa, you can create natural conversational interfaces, or “chatbots”, in your contact flows that can understand voice requests, ask follow-up questions, and provide answers. HAQM Lex maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so your contact center can automatically perform tasks for callers, like changing a password, requesting a balance on an account, or scheduling an appointment. Additionally, HAQM Lex chatbots support an optimal (8 kHz) telephony audio sampling rate, to provide increased speech recognition accuracy and fidelity for your contact center interactions.
Using HAQM Lex with your HAQM Connect contact center allows you to address many customer inquiries through self-service interactions, without the need to engage an agent.
You can use HAQM Lex chatbots with HAQM Connect in the US East (N. Virginia) AWS Region starting today. See the HAQM Connect website for more information, or visit the HAQM Lex website to learn more about chatbots.