Posted On: Jan 26, 2018
HAQM Connect customers can now use federated single sign-on (SSO) using SAML 2.0 to access HAQM Connect. This allows contact center agents and managers to access HAQM Connect with their existing corporate credentials. As an administrator, you can enforce password policies, and use your existing SAML 2.0 user directory to control access to HAQM Connect, based on location, the device they are using, or their role.
You can enable federated access and controls via any SAML 2.0 compliant identity provider such as Microsoft Active Directory Federation Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to HAQM Connect through your identity provider portal with a single click, and without a separate username and password for HAQM Connect.
Federated SSO using SAML 2.0 is available for HAQM Connect in preview, in all the AWS regions where HAQM Connect is offered. To request participation in the HAQM Connect SAML 2.0 preview, please apply here. There are no additional charges for using SAML 2.0 with HAQM Connect. To learn more about HAQM Connect, a self-service, cloud contact center, please visit the HAQM Connect website.