Posted On: Jun 25, 2018
You can now use HAQM Lex chatbots with HAQM Connect in the US West (Oregon) AWS region. Using HAQM Lex, a service that allows you to create intelligent conversational chatbots, you can turn your HAQM Connect contact flows into natural conversations. Callers to your HAQM Connect contact center can interact with an HAQM Lex chatbot and perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment, without needing to speak to an agent.
HAQM Lex and HAQM Connect can be used together in the US West (Oregon) and the US-East (Northern Virginia) AWS regions. To learn more about using HAQM Lex chatbots with HAQM Connect, visit the HAQM Lex Chatbot web page. There are no additional HAQM Connect charges to use HAQM Lex chatbots in your contact flows, but you will be billed for HAQM Lex usage. You can find out more about HAQM Connect, a self-service, cloud contact center, by visiting the HAQM Connect website.