Posted On: Jul 30, 2018
Starting today, you can add HAQM Lex bots from any region where HAQM Lex is available to any HAQM Connect instance. This means you can use HAQM Lex bots with your HAQM Connect instances in the EU (Frankfurt) and Asia Pacific (Sydney) AWS regions. Previously, you could only use HAQM Lex bots created in the same region as your HAQM Connect instance.
To get started, decide which of your current HAQM Lex bots you want to use with HAQM Connect, or create a new one from the HAQM Lex console. To assign these bots to your HAQM Connect contact center instance, first select the region where you created your HAQM Lex bots using the new Region drop-down list. Next, select the bot you wish to add to your instance and choose Add bot. After you add a bot to your contact center instance, you can call the bot from a contact flow to automate self-service interactions in your contact center. When you add the bot to your contact flow, the region from which the bot was added is displayed next to the name, making it easy to identify which bot to choose, even if you add bots with the same name from different regions. For more information, see the Configuring Your Instance in the HAQM Connect documentation.
To learn more about using HAQM Lex bots with HAQM Connect, visit HAQM Lex Chatbot. There are no additional HAQM Connect charges to use HAQM Lex bots in your contact flows, but you will be billed for HAQM Lex usage. You can find out more about HAQM Connect, a self-service, cloud contact center, by visiting the HAQM Connect website.