Posted On: Oct 19, 2018
Today, HAQM Connect is introducing support for using AWS Identity and Access Management (IAM) service-linked roles, a new type of IAM role that allows you to easily delegate permissions to AWS services.
These service-linked roles are predefined by HAQM Connect and include all the permissions that the service requires to use other AWS services on your behalf. Examples include the permissions that HAQM Connect requires to use HAQM S3 for call recordings, HAQM Kinesis for streaming data, or HAQM Lex to invoke a chatbot.
Unlike a normal IAM role, you cannot delete the service-linked role if it is still in use by an HAQM Connect instance. This protects you from inadvertently revoking HAQM Connect's required permissions to your resources. The addition of service-linked roles to HAQM Connect also helps with monitoring and auditing requirements in AWS CloudTrail by logging actions performed by HAQM Connect against the respective service-linked role.
Service-linked roles are available in all AWS regions where HAQM Connect is offered. There is no charge in addition to standard pricing for service usage and associated telephony rates. To learn more about HAQM Connect, the AWS service for self-service contact centers in the cloud, please visit the HAQM Connect website.