Posted On: Oct 5, 2020
You can now use HAQM Lex chatbots in the Asia Pacific (Tokyo) AWS region. HAQM Lex allows you to create intelligent conversational chatbots that turn your HAQM Connect contact flows into natural conversations. These can be used to automate high volume interactions without compromising customer experience. Customers connecting to your HAQM Connect contact center can interact with an HAQM Lex chatbot to perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like 1 for sales, or 2 for appointments.
This feature is available in all AWS regions where HAQM Connect is offered. To learn more about using HAQM Lex chatbots with HAQM Connect, visit the HAQM Lex Chatbot web page. There are no additional HAQM Connect charges to use HAQM Lex chatbots in your contact flows, but you will be billed for HAQM Lex usage. You can find out more about HAQM Connect, a self-service, cloud contact center, by visiting the HAQM Connect website.