Posted On: Feb 22, 2021
HAQM Connect CTR (contact trace records) stream now includes disconnect reason for Voice calls & Tasks. This will indicate whether an agent or customer disconnected the call, or whether a telecom or network issue caused a call to disconnect, or if a task was completed by an agent or flow.
Disconnect reason is available in CTR streams in all AWS regions where HAQM Connect is offered. There is no additional charge to use these metrics. To learn more about HAQM Connect, please visit the HAQM Connect website.