Posted On: Dec 12, 2022
You can now enable granular access controls for queues by configuring resource tags within the HAQM Connect admin website. Tagging a queue allows you to configure granular permissions and define who is able to access a specific queue. For example, you can now tag queues with SupportLevel:Premium and then only let premium support managers see or edit these queues. To learn more about tagging queues and tag-based access controls, see the Connect Administrator Guide.
More granular access controls for queues within the Connect admin website is supported in all AWS regions where HAQM Connect is offered, except AWS GovCloud (US-West). To learn more about HAQM Connect, the AWS cloud-based contact center, please visit the HAQM Connect website.