Posted On: Sep 11, 2023
HAQM Connect provides a new event for updates to contact (voice call, chat, and task) attributes. This new event will notify customers in two scenarios: 1) when there is an update to the scheduled timestamp of a task, and 2) when there is an update to a contact’s user-defined attributes. As an example, customers can use this event to update an analytics dashboard that monitors task scheduling changes in real-time.
This new event is available in all AWS regions where HAQM Connect is available. HAQM Connect contact events do not incur additional HAQM Connect charges. You may incur charges for HAQM Eventbridge usage. Please see HAQM EventBridge Pricing for more information. For more information about contact events, see our help documentation. To learn more about HAQM Connect, the easy-to-use cloud contact center, visit the HAQM Connect website.
09/21/2023 - This post has been updated to provide more details on customer use case scenarios.