HAQM Connect now supports audio optimization for HAQM WorkSpaces cloud desktops
HAQM Connect now makes it easier to deliver high-quality voice experiences in HAQM WorkSpaces Virtual Desktop Infrastructure (VDI) environments. HAQM Connect automatically optimizes audio by redirecting media from your agent’s local desktop to Connect, simplifying the agent experience and improving audio quality by reducing network hops. Agents can simply log into their HAQM WorkSpaces client application for a Windows device, a web browser, or HAQM WorkSpaces Thin Client and start accepting calls using your custom agent user interface (i.e., custom Contact Control Panel) using APIs in the HAQM Connect open source JavaScript libraries.
These new features are available in all AWS regions where HAQM Connect is offered. To learn more, please see the documentation.