HAQM Connect launches the ability to configure when whisper flows are used
HAQM Connect now supports the ability to configure when whisper flows are used during a contact to optimize flow performance. A whisper flow is what a customer or agent experiences during the moment when they are connected to each other in a voice or chat conversation. With this launch, you can turn off whisper flows, helping you further optimize your flow’s performance and reduce contact duration. For example, you can choose to turn off whisper flows during an outbound or callback scenario to save time when the agent and customer are expecting the contact.
This feature is available in all AWS regions where HAQM Connect is offered. To learn more about flows, see the HAQM Connect Administrator Guide. To learn more about HAQM Connect, the AWS cloud-based contact center, please visit the HAQM Connect website.