HAQM Connect Email is now generally available
HAQM Connect Email provides built-in capabilities that make it easy for you to prioritize, assign, and automate the resolution of customer service emails, improving customer satisfaction and agent productivity. With HAQM Connect Email, you can receive and respond to emails sent by customers to business addresses or submitted via web forms on your website or mobile app. You can configure auto-responses, prioritize emails, create or update cases, and route emails to the best available agent when agent assistance is required. Additionally, these capabilities work seamlessly with HAQM Connect outbound campaigns enabling you to deliver proactive and personalized email communications.
To get started, configure an email address using the HAQM Connect-provided domain or integrate your own email domain using HAQM Simple Email Service (HAQM SES). HAQM Connect Email uses the same configuration, routing, analytics, and agent experience as voice, chat, SMS, tasks, and web-calling in HAQM Connect, making it easy for you to deliver seamless omnichannel customer experiences.
HAQM Connect Email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation, pricing page, or visit the HAQM Connect website.