HAQM Connect Contact Lens launches built-in dashboards to analyze conversational AI bot performance
HAQM Connect Contact Lens now offers built-in dashboards to monitor the performance of your conversational AI bots making it easy for you to analyze and continuously improve your self-service and automated experiences. From the Contact Lens flows performance dashboard, you can view HAQM Lex and Q in Connect bot analytics including how your customers communicate their issues, the most common contact reasons, and the outcomes of the interaction. From the dashboard, you can navigate to the bot management page and make updates in a couple clicks to improve bot accuracy. These new capabilities make it easy for you analyze the performance of your conversational AI experiences, all within the Connect web UI.
These features are available in all commercial AWS regions where HAQM Connect and HAQM Lex are available. To learn more about these metrics and the flows performance dashboard, see the HAQM Connect Administrator Guide and HAQM Connect API Reference. To learn more about HAQM Connect, the AWS contact center as a service solution on the cloud, please visit the HAQM Connect website.