HAQM Connect now supports holiday overrides for Hours of operation
You can now configure holidays and other variances to your contact center Hours of operation with “overrides” in HAQM Connect, using APIs or the admin website. Overrides are exceptions to your contact center’s standard day-of-the-week operating hours. For example, if your contact center opens at 9am and closes at 10pm, but on New Year’s Eve you want to close at 4pm to allow your agents to get home in time to celebrate, you can add an override to do so. When the holiday arrives and you close your contact center early, callers get the after hours customer experience.
Hours of operations overrides are supported in all AWS regions where HAQM Connect is offered. To learn more about HAQM Connect, the AWS cloud-based contact center, please visit the HAQM Connect website. To learn more about the hours of operations, see the HAQM Connect Administrator Guide.