HAQM Connect Resources
Demos and Videos
HAQM Connect End-to-End Demo (4:49)
HAQM Connect forecasting, capacity planning, and scheduling demo (13:02)
Enable Chat-to-Callback Escalation using HAQM Connect Contact Lens (3:36)
Just Energy powers up their contact center innovation with HAQM Connect (1:38)
Accor delivers world class hospitality through superior CX (1:38)
HAQM Q in Connect Demo (4:44)
Detect Trending Themes with HAQM Connect Contact Lens (10:19)
Traeger Grills Fires Up CX with IoT Data and HAQM Connect (2:15)
National Australia Bank delivers their digital first strategy with HAQM Connect (1:25)
Ryanair, Europe's largest airline, revolutionizes air travel (2:20)
HAQM Connect Agent Workspace Demo (2:50)
Getting Started with HAQM Connect Step-by-step Guides (5:07)
nib Group unlocks customer insights with contact center analytics (1:19)
Capital One contact centers innovate faster using HAQM Connect (3:22)
VistaPrint designs visionary brands with CX data (2:09)
Thought leadership blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.
Articles
Whitepapers & eBooks
Analyst reports
AWS re:Invent presentations
AWS re:Invent 2023 presentations
CEO Keynote with Adam Selipsky (2:15:15)
Keynote with Dr. Swami Sivasubramanian (1:51:27)
Personalize omnichannel customer experience with HAQM Connect (44:55)
How DISH scaled contact center and agent success with HAQM Connect (54:19)
Uncover insights & optimize workforce performance with HAQM Connect (39:51)
What’s next in contact centers with HAQM Connect and generative AI (1:02:58)
Expand your customer engagement with new HAQM Connect channels (31:47)
C-suite leaders talk generative AI and applications (50:15)
Transform your contact center using generative AI in HAQM Connect (33:58)
Transform self-service experiences with AI and HAQM Connect (1:05:37)
What's new
Documentation
Helps you get started using HAQM Connect. Describes an HAQM Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.
Post your questions and feedback to the HAQM Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with HAQM Connect.
Simplify using HAQM Connect in your applications with an API tailored to your programming language or platform.
Technical resources blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.