HAQM Web Services (AWS) is named a Leader in the Gartner Magic Quadrant for CCaaS for its cloud contact center solution HAQM Connect, for a second year in a row. HAQM Connect is an AI-powered contact center solution from AWS, helping companies of all sizes transform customer experience at scale.

Published October 2024

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AWS re:Invent presentations

AWS re:Invent 2023 presentations

Expand your customer engagement with new HAQM Connect channels (31:47)

C-suite leaders talk generative AI and applications (50:15)

Transform your contact center using generative AI in HAQM Connect (33:58)

Transform self-service experiences with AI and HAQM Connect (1:05:37)

Uncover insights & optimize workforce performance with HAQM Connect (39:51)

What’s next in contact centers with HAQM Connect and generative AI (1:02:58)

More AWS re:Invent 2023 presentations

Expand your customer engagement with new HAQM Connect channels (31:47)

C-suite leaders talk generative AI and applications (50:15)

Transform your contact center using generative AI in HAQM Connect (33:58)

Transform self-service experiences with AI and HAQM Connect (1:05:37)

What's new

Documentation

Administration Guide

Helps you get started using HAQM Connect. Describes an HAQM Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

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API Reference Guide

Describes the API operations for HAQM Connect.

HTML | PDF

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Discussion Forum

Post your questions and feedback to the HAQM Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with HAQM Connect.

See the discussion forum

SDKs

Simplify using HAQM Connect in your applications with an API tailored to your programming language or platform.

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Technical resources blogs

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.

Contact Center Blog Channel

Get started with HAQM Connect

Ready to innovate your customer experience and reduce costs?

Try HAQM Connect now

Want to get a firsthand understanding of how HAQM Connect works?

Request a demo

HAQM Connect Resources

Demos and Guides

Guides and Customer Stories

More Customer Stories

Thought leadership blogs

Articles

WSJ: 3 Ways Great Customer Service Can Grow Your Business

WSJ: How to Build Loyalty With Digital Native Customers

WSJ: Personalize Customer Service With Machine Learning

WSJ: Delivering Customer Service in a New Hybrid World

WSJ: Cost Center to Innovation Center

WSJ: Taking Customer Experience to the Next Level with AI

WSJ: How the Pandemic Transformed Government Customer Service

Whitepapers & eBooks

Migrating to HAQM Connect—A blueprint for business and IT leaders

Nemertes PilotHouse Awards: Artificial intelligence platforms for customer engagement

Frost & Sullivan Buyers Guide: HAQM Connect - delivering speed, intelligence and flexibility for an improved customer experience

The Total Economic Impact (TEI) Of HAQM Connect

4 evaluation essentials for personalizing and innovating your customer service

Maximize contact center results with HAQM Connect, featuring Aberdeen Research

AI in the contact center: Service leaders across the Fortune 1000 are paying attention

Analyst reports

Gartner Report | 2024 Magic Quadrant for Contact Center as a Service

AWS re:Invent presentations

More AWS re:Invent 2023 presentations

What's new

Documentation

Administration Guide

API Reference Guide

Discussion Forum

SDKs

Technical resources blogs

Get started with HAQM Connect

Ready to innovate your customer experience and reduce costs?

Want to get a firsthand understanding of how HAQM Connect works?

Learn

Resources

Developers

Help