Category: Analytics

As customer expectations evolve and data volumes grow exponentially, organizations face unprecedented challenges in managing and activating customer data effectively. Snowplow, a behavioral data collection platform, combined with Databricks Lakehouse platform, creates a scalable foundation for building a next-generation composable CDP on AWS. This solution enables organizations to collect, process, and activate customer data at scale while maintaining complete data ownership and control.

By Paramdeep Singh, Co-Founder – Shorthills AI, By Ganesh Sawhney, Sr Partner Solutions Architect – AWS, By Henry Issac Mudumala, APJ Lead Strategic Partnerships – Datastax DataStax Introduction Extracting value from unstructured data remains a challenge for organizations. They struggle to extract value from emails, reports, legal documents, and other digital assets, which delays decision-making. […]

The challenge for clinicians involves the secure management and analysis of patient data from various medical sensors and monitoring devices. Learn how Vivalink’s Biometrics Data Platform on AWS is transforming patient care through secure, scalable, and intelligent biometric data management.

Discover how integrating Tealium CDP with HAQM Connect transforms customer service by bringing real-time digital journey insights directly to your contact center. Understand a reference architecture for seamlessly incorporating customer behavior data from web, mobile, and connected devices into HAQM Connect. See how this integration empowers agents with contextual intelligence, reduces resolution times, and delivers hyper-personalized experiences that drive customer satisfaction.

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Illumina’s suite of multiomics analysis tools hosted on AWS include capabilities for quality control, data aggregation, and advanced analytics. In this post, we demonstrate how software from Illumina, including DRAGEN™, Illumina Connected Analytics, Correlation Engine, and Illumina Connected Multiomics enable researchers to build scalable, secure analytical pipelines while maintaining security, data privacy, and compliance at scale.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through HAQM Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including HAQM Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

With increasing focus on IoT, AI/ML and generative AI, SAP data provides an unified view of business-critical information by streamlining operations, improving decision-making, and driving innovation. In this blog, we explore optimizing data management by leveraging a modern data architecture on AWS, and discuss how Fivetran automated SAP data replication accelerates enterprise processes and unlocks insights.

TCS partnered with a leading Australian bank to implement Consumer Data Right (CDR) compliance through an open banking solution, enabling secure data sharing for 400,000+ customers while maintaining existing banking operations. The solution architecture leverages AWS services including HAQM Kinesis Data Streams, AWS DMS, Data Firehose, Glue, and Aurora MySQL to process 6 million records daily in real-time, with comprehensive security controls and 99.99% uptime. The implementation demonstrates TCS’s expertise in creating scalable, secure enterprise data platforms that enable financial institutions to modernize their data streaming capabilities while protecting core operations and meeting regulatory requirements.

Apiphani provides services and solutions to help organizations industrialize their data delivery and enable data-driven business through data pipeline deployment, Data Product delivery, and value scaling and realization. The approach covers technology, ways of working, and cultural changes to deliver reliable, right data for BI, ML, AI, and digital products. Companies following these methods can realize performance improvements in the near term as well as get on a path to be data and AI driven for years to come.