Category: Artificial Intelligence

Discover how IBM and AWS are revolutionizing software development with their new Generative AI-powered SDLC solution. By integrating HAQM Bedrock’s capabilities, organizations can achieve up to 30% faster development time, 25% improved code quality, and 60% reduction in analysis phase time. Available now on AWS Marketplace, this solution brings standardization and efficiency to every stage of the software development lifecycle.

Infosys developed a Generative AI Assistant using AWS services to help healthcare Customer Service Representatives (CSRs) handle customer inquiries more efficiently. The solution, which leverages HAQM Bedrock and HAQM Kendra, reduced query response times to 20 seconds, achieved 75%+ resolution rates, and cut CSR training time from 3 weeks to 1 week.

This blog presents AWS Partners with an example architecture of an anti-fraud solution that combines HAQM Neptune’s graph capabilities with HAQM Bedrock’s generative AI. By showcasing this innovative architecture for near real-time fraud detection using Graph Neural Networks and natural language processing, the post aims to help partners rapidly develop customized demos and proofs of concept for customers battling increasing cyber fraud across various industries.

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.

AWS Partners can build a successful generative AI practice by following a comprehensive 5-phase workflow that includes technical activation, solutions development, delivery activation, go-to-market planning, and continuous refinement, while maintaining a focus on responsible AI implementation across eight key dimensions to deliver value and mitigate risks.

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

Discover how AWS Partner Genese Solution transforms data analytics with Gandalf Insights, enabling business users to query complex databases using natural language. Learn how this AWS-powered solution reduces time-to-insight from days to minutes while decreasing IT support costs and improving business team autonomy.

By Claude Heidgerken, UX/Web Manager — Farmers Mutual Hail Insurance Company of Iowa      Matt Vincent, Founder — Source Allies      Grey Lovelace, Senior Software Consultant and GenAI Specialist — Source Allies      Carla Lienhard, Strategic Enablement and Transformation Director — Source Allies      Qiong Zhang, Sr. Partner Solutions Architect — […]

The integration of artificial intelligence (AI) technologies is rapidly gaining momentum across various industries, offering a variety of business advantages. However, without implementing robust AI security measures, organizations may face substantial risks, including model poisoning and sensitive data breaches. Learn how Orca Security provides effective strategies to mitigate and prevent these potential threats.