Category: HAQM Connect

There is a flurry of contact center solutions being brought to market, but enterprise customers often find these solutions time-consuming, cost-intensive, and difficult to implement. Learn how to integrate an HAQM Connect instance with Salesforce Service Cloud to automatically create a case in Salesforce using REST APIs and HAQM Kinesis Data Streams. This allows you to proactively handles call drops occurring for customers when they dial into a contact center solution.

HAQM Fraud Detector is a fully managed service that makes it easy to identify potentially fraudulent online activities, such as online payment fraud and the creation of fake accounts. Learn how APN Premier Consulting Partner TCS has been integrating HAQM Fraud Detector to detect spam calls and route them efficiently using HAQM Connect. Used together, these AWS services can distinguish your genuine customers from spam or fraudulent callers.

AWS has resources and tools to make remote work easier for customers during this unprecedented time. AWS solutions include remote desktops and applications, tools for communication and collaboration, and contact center solutions. AWS contact center solutions and remote desktop and application services can be deployed quickly and scale globally with the help of APN Partners. Learn about the trusted partners in our HAQM Connect Service Delivery Program and AWS End User Computing (EUC) Competency Program.

HAQM Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 HAQM customer service associates around the world to power millions of customer conversations. HAQM Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.

At West Monroe Partners, we’re confident that HAQM Connect will scale with us as our organization grows. HAQM Connect’s integration with other AWS services, the responsiveness of AWS Support, and the continued development of new services and integrations by AWS will enable us to evolve with the market. Moreover, the significant cost savings we’re seeing with HAQM Connect allows us to invest in the system to improve interactions for our clients.

With seven new integrations launched on AWS Solution Space, you can optimize your customer experience and contact center efficiency with pre-integrated solutions and pre-defined consulting services from APN Partners with validated capabilities in this area. The contact center solutions we just launched include integrations in sales and service, workforce optimization, speech analysis, fraud detection, and messaging. In addition, customers can find consulting offers from validated HAQM Connect partners.

We have a number of in-person and online training resources designed specifically for APN Partners so you can more effectively help customers leverage the AWS Cloud. We regularly update and release new training courses so you can be sure you are learning the latest about AWS. The Solutions Training for Partners: Windows (Business) course is available both in-person and online and teaches AWS Business Professional partners about the specific benefits of moving Windows workloads onto AWS.