Category: HAQM Connect

Looks like it is my turn once again to write the AWS Weekly Roundup. I wrote and published the first one on April 16, 2012 — just 4,165 short day ago! Last Week’s Launches Here are some of the launches that caught my eye last week: R7iz Instances – Optimized for high CPU performance and […]

While I enjoyed a few days off in California to get a dose of vitamin sea, a lot has happened in the AWS universe. Let’s take a look together! Last Week’s Launches Here are some launches that got my attention: HAQM MWAA now supports Apache Airflow version 2.6 – HAQM Managed Workflows for Apache Airflow […]

At AWS re:Invent 2022 we announced the availability of step-by-step guides for HAQM Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until […]

Happy New Year! As we kick off 2023, I wanted to take a moment to remind you of some 2023 predictions by AWS leaders for you to help prepare for the new year. Five Tech Predictions for 2023 and Beyond by Dr. Wener Vogels, CTO of HAQM.com – Read how these technologies and trends will […]

We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases and news to slow down a bit, but nothing is further away from reality. Our teams continue to listen to your feedback and release new capabilities and incremental improvements. This week, many items caught my […]

HAQM Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are following our HAQM Connect announcements, you likely noticed that we keep adding more and more machine learning (ML) powered capabilities to HAQM Connect. ML makes HAQM Connect already smarter at […]

In June 2022 AWS announced a preview of HAQM Connect Cases, a feature of HAQM Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of HAQM Connect Cases. Cases, a feature of HAQM Connect, makes it easy for your contact center […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last […]