Category: HAQM Q

We’re excited to announce that HAQM Q in QuickSight, previously announced in preview at AWS re:Invent 2023, is now generally available, bringing Generative BI capabilities to all HAQM QuickSight user roles. Organizations have amassed massive amounts of data, and customers we talk with are looking for faster ways to put that data to work informing […]

Traeger Grills invented the Original Wood-Fired Grill over 30 years ago in Mt. Angel, Oregon. We make it easy for home cooks to create delicious wood-fire flavored meals, and have enhanced our grill products by selling a variety of merchandise, from wood pellets and accessories to meals, seasonings, and T-shirts. Traeger Grills’s Customer Experience team is responsible for order management, customer service, and technical support for customers and commercial partners like The Home Depot, ACE Hardware, and HAQM. In this post, we discuss how Traeger Grills’s Customer Experience team uses HAQM QuickSight for data insights, helping drive customer satisfaction score from approximately 72% to 93%, and improved our first call resolution number from about 40% to 75%.

HAQM QuickSight customers can now try generative business intelligence (BI) capabilities in preview to build visuals, build calculations, and refine visuals by using the natural language interface of HAQM QuickSight Q. These new capabilities are the first wave of generative BI capabilities announced at the 2023 AWS New York Summit, and build on the early AI innovation of the natural language query capability of Q, which has enabled business users to ask questions of their data without having to write SQL queries or learn a BI tool since 2020. Generative BI in QuickSight is powered by HAQM Bedrock large language models (LLMs), which securely retain data within the AWS environment.

Generative BI capabilities for dashboard authoring are now in Public Preview! Read more. Data is a connective force that accelerates business growth. However, despite significant investments in data analytics, organizations often don’t use data-driven insights to make business decisions. Why? Among other reasons, traditional business intelligence (BI) tools force you to invest in time-consuming processes […]