AWS Compute Blog
Category: HAQM Comprehend
Creating a searchable enterprise document repository
September 8, 2021: HAQM Elasticsearch Service has been renamed to HAQM OpenSearch Service. See details. Enterprise customers frequently have repositories with thousands of documents, images and other media. While these contain valuable information for users, it’s often hard to index and search this content. One challenge is interpreting the data intelligently, and another issue is […]
Converting call center recordings into useful data for analytics
Many businesses operate call centers that record conversations with customers for training or regulatory purposes. These vast collections of audio offer unique opportunities for improving customer service. However, since audio data is mostly unsearchable, it’s usually archived in these systems and never analyzed for insights. Developing machine learning models for accurately understanding and transcribing speech […]
Using AWS Lambda and HAQM Comprehend for sentiment analysis
This post courtesy of Giedrius Praspaliauskas, AWS Solutions Architect Even with best IVR systems, customers get frustrated. What if you knew that 10 callers in your HAQM Connect contact flow were likely to say “Agent!” in frustration in the next 30 seconds? Would you like to get to them before that happens? What if your […]