AWS Contact Center

AWS recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with HAQM Connect

Gartner, a company that delivers actionable, objective insight to executives and their teams, has published the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). HAQM Web Services (AWS) was named a Leader for the second year in a row, and we believe this is a testament to the innovation of HAQM Connect, our flexible, AI-powered cloud contact center solution. This Leader placement, we feel, reflects our commitment to empowering companies of all sizes, from startups to large enterprises, to deliver superior customer experiences at a lower cost.

Figure 1: Magic Quadrant for Contact Center as a Service

According to Gartner, AWS is a CCaaS Leader because of our Ability to Execute and Completeness of Vision. Vice President of HAQM Connect, Pasquale DeMaio, reflects, “In just 7 years, HAQM Connect has grown to be trusted by tens of thousands of customers and we’re energized by this Leader placement for a second year. We continue to rapidly innovate to provide businesses of all sizes with a flexible, scalable, and intelligent cloud contact center solution. Our focus is on empowering businesses to deliver more meaningful, personalized customer interactions that drive measurable results.”

Today, HAQM Connect customers like Capital One, Intuit, Hilton, Air Canada, DoorDash, National Australia Bank, and HAQM.com use HAQM Connect to deliver superior customer experiences.

The Gartner report offers insightful guidance as you evaluate the right cloud contact center solution for your business.

Access a complimentary copy of the 2024 Gartner Magic Quadrant for CCaaS report

To learn more about HAQM Connect:

Ready to transform your customer service experience with HAQM Connect? Contact us.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from AWS.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.