AWS Contact Center
Category: HAQM Lex
Reaching More Customers with Web and Mobile Chat on HAQM Connect
We just launched an exciting new channel for HAQM Connect: chat. Today, we wanted to dive a bit deeper into what chat is and how it works in HAQM Connect. We built HAQM Connect from the ground up to be truly omnichannel, which means we provide a seamless experience across voice and chat for your […]
Building an Automated AI Experience with HAQM Connect and Salesforce Service Cloud
Last year we announced the first release of the HAQM Connect Computer Telephony Integration (CTI) Adapter for Salesforce. We have seen a number of Enterprise customers leveraging this integration to build innovative customer experiences. Based on customer feedback, we have released version 2 of the CTI Adapter with the following additional functionality: Improved Salesforce screen […]