Category: HAQM Polly

Global emergencies dramatically shift daily routines, forcing companies to react quickly to change the way they support employees and customers. COVID-19 has changed the way we work, including the contact center space. Despite the benefits of cloud contact centers, many organizations don’t have the solutions to support virtual contact centers. This leaves companies maintaining buildings […]

Taking advantage of SMS text capabilities in your contact center provides another medium to improve your customers’ experience. HAQM Pinpoint lets you manage all facets of an SMS/email campaign, and now lets you send text messages from HAQM Connect. The instructions in this post help you enable text messages from your HAQM Connect contact flows […]

Last year we announced the first release of the HAQM Connect Computer Telephony Integration (CTI) Adapter for Salesforce. We have seen a number of Enterprise customers leveraging this integration to build innovative customer experiences. Based on customer feedback, we have released version 2 of the CTI Adapter with the following additional functionality: Improved Salesforce screen […]