AWS Contact Center
Category: Generative AI
Insights and learnings from HAQM Q in Connect at NatWest
Agents are critical components of any contact center, and it is essential for organisations to provide them with the right tools for success. By supporting agents effectively, companies not only improve the agent experience but also enhance the end-customer experience. To address this need, HAQM Connect offers HAQM Q in Connect, a generative AI assistant […]
Introducing the next generation of HAQM Connect: AI-powered interactions that strengthen customer relationships and improve business outcomes
HAQM Connect now delivers first-party AI across all channels, featuring ongoing support for future AI capabilities with pricing that remains tied only to your underlying channel usage rather than AI consumption.
Personalize agent assistance with HAQM Q in Connect
Imagine a world where every customer interaction is informed by a wealth of relevant data, where artificial intelligence (AI) knows your business, and where contact center agents are empowered to provide truly tailored service. As companies strive to deliver exceptional customer experiences, personalization has become a key differentiator. Customers expect tailored interactions that address their […]
re:Invent 2024: Your guide to customer experience with HAQM Connect
AWS re:Invent 2024 is around the corner, and the HAQM Connect team is excited to welcome a global audience to Las Vegas December 2-6. Hear from AWS and your peers or roll up your sleeves for some hands-on learning in an exciting array of breakout sessions, chalk talks, builders’ sessions, and workshops. To learn how […]