AWS Contact Center
Category: AWS Lambda
Invoke an AWS Lambda Function Alias from HAQM Connect
HAQM Connect enables you to create dynamic, personalized user engagements by integrating your contact center with AWS Lambda to access virtually any backend system, customer relationship management system, or other AWS services. Currently, HAQM Connect allows you to specify AWS Lambda functions in Contact Flows through the user interface. However, HAQM Connect calls the latest […]
Recovering abandoned calls with HAQM Connect
At some point, you have likely had to hang up after waiting on the phone for an agent to help you. You lost your spot in the queue, without the option to leave a voicemail or receive a callback. This experience is exceptionally frustrating for users, and also damaging to a business from both a […]
Using HAQM Pinpoint to send text messages in HAQM Connect
Taking advantage of SMS text capabilities in your contact center provides another medium to improve your customers’ experience. HAQM Pinpoint lets you manage all facets of an SMS/email campaign, and now lets you send text messages from HAQM Connect. The instructions in this post help you enable text messages from your HAQM Connect contact flows […]
Creating dynamic, personalized experiences in HAQM Connect
HAQM Connect’s native integrations with other AWS services like AWS Lambda allow you to create dynamic, personalized experienced for your callers. In this blog post we will use AWS Lambda and HAQM DynamoDB to: Create an AWS Lambda function from the sample provided. Integrate your Lambda function with your HAQM Connect instance, letting you perform […]
Hear, Here at City of London: Build a DIY audio tour with HAQM Connect
Co-authored with Dr. Mark A. Tovey, Postdoctoral Fellow, Western University, in Collaboration with the Culture Office City of London The city of London, Canada has partnered with Hear, Here, an audio interpretive sign project founded in La Crosse, Wisconsin. Together, they are setting up the first Canadian Hear, Here project. This blog post describes the […]
HAQM Connect Contact Flow Resume After Transfer
In this article, I’ll show you a few interesting things you can now do in HAQM Connect using the Transfer to phone number block in a contact flow. The block was upgraded with new capabilities on February 19th, 2019. The new features include the ability to resume a contact flow after a 3rd party transfer […]