Category: HAQM DynamoDB

At some point, you have likely had to hang up after waiting on the phone for an agent to help you. You lost your spot in the queue, without the option to leave a voicemail or receive a callback. This experience is exceptionally frustrating for users, and also damaging to a business from both a […]

HAQM Connect’s native integrations with other AWS services like AWS Lambda allow you to create dynamic, personalized experienced for your callers. In this blog post we will use AWS Lambda and HAQM DynamoDB to: Create an AWS Lambda function from the sample provided. Integrate your Lambda function with your HAQM Connect instance, letting you perform […]

Co-authored with Dr. Mark A. Tovey, Postdoctoral Fellow, Western University, in Collaboration with the Culture Office City of London The city of London, Canada has partnered with Hear, Here, an audio interpretive sign project founded in La Crosse, Wisconsin. Together, they are setting up the first Canadian Hear, Here project. This blog post describes the […]

In this article, I’ll show you a few interesting things you can now do in HAQM Connect using the Transfer to phone number block in a contact flow. The block was upgraded with new capabilities on February 19th, 2019. The new features include the ability to resume a contact flow after a 3rd party transfer […]