AWS Contact Center
Category: DevOps
Implementation of DevSecOps Ecosystem for HAQM Connect at NatWest
Introduction As organizations across industries seek to elevate their customer service capabilities, the adoption of cloud-based contact centre solutions like HAQM Connect has emerged as a strategic priority. For NatWest Group, a leading banking and financial services group in the United Kingdom, the opportunity to enhance customer experiences through an HAQM Connect-powered contact centre was […]
Invoke an AWS Lambda Function Alias from HAQM Connect
HAQM Connect enables you to create dynamic, personalized user engagements by integrating your contact center with AWS Lambda to access virtually any backend system, customer relationship management system, or other AWS services. Currently, HAQM Connect allows you to specify AWS Lambda functions in Contact Flows through the user interface. However, HAQM Connect calls the latest […]