AWS Contact Center
Category: HAQM CloudWatch
Monitor HAQM Connect API usage using HAQM CloudWatch alarms
Many organizations utilize HAQM Connect to run their contact centers and integrate custom applications through Connect APIs. These APIs are used to streamline and customize various aspects of contact center operations, such as managing agent states, retrieving real-time metrics, automating contact center processes, and customizing the overall customer experience to meet specific business requirements. However, […]
How to analyze HAQM Connect Voice ID metrics using HAQM CloudWatch
Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Today, contact centers adopting HAQM Connect Voice ID are seeking insights from aggregated metrics such as number of successful enrollments and authentications over […]
Visualizing HAQM Connect instance metrics with HAQM CloudWatch
Introduction Organizations want the ability to monitor operational and system level metrics of their HAQM Connect instances. Right sizing Service Quotas is important to deliver satisfactory contact experiences, meet service level targets, and optimize AWS resources. HAQM Connect provides operational metrics at the instance level. HAQM Connect automatically sends instance and queue metrics to HAQM […]