Category: AWS CloudTrail

Maintaining a comprehensive audit trail and centralized visibility into contact center operations is crucial for security, compliance, and operational best practices. In our previous blog post, “Investigate HAQM Connect API activity across your organization using AWS CloudTrail and HAQM Athena“, we explored how customers can leverage AWS CloudTrail and HAQM Athena to gain visibility and […]

Following AWS’s best practices on multi-account strategy, customers launch and maintain their HAQM Connect instances across multiple accounts and Regions depending upon their products, groups, departments, etc. This allows individual business owners, developers, engineers etc. to make changes to their own independent HAQM Connect environments. In such a scenario, customers need a central mechanism to […]