AWS Contact Center
Tag: HAQM Connect Voice ID
How to analyze HAQM Connect Voice ID metrics using HAQM CloudWatch
Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Today, contact centers adopting HAQM Connect Voice ID are seeking insights from aggregated metrics such as number of successful enrollments and authentications over […]
How to batch enroll callers in HAQM Connect Voice ID
Today, contact centers managers that are adopting HAQM Connect also have to migrate their existing business applications such as Contact Center Intelligence, Chat, Outbound Communications, and more to HAQM Connect. Additionally, if a contact center was using biometrics previously, contact center managers must re-enable that functionality on HAQM Connect using Voice ID to avoid any […]
Machine learning-based voice authentication with HAQM Connect Voice ID
Today, HAQM Web Services (AWS) announces the general availability of HAQM Connect Voice ID, a Machine Learning (ML) powered voice authentication feature for HAQM Connect. HAQM Connect is an easy-to-use omnichannel cloud contact center that helps companies of any size deliver superior customer service at lower cost. HAQM Connect Voice ID offers both real-time caller […]