Tag: HAQM Connect

Co-authored with Dr. Mark A. Tovey, Postdoctoral Fellow, Western University, in Collaboration with the Culture Office City of London The city of London, Canada has partnered with Hear, Here, an audio interpretive sign project founded in La Crosse, Wisconsin. Together, they are setting up the first Canadian Hear, Here project. This blog post describes the […]

One of the most commonly asked questions we get when people begin using HAQM Connect is, “How can I pop my existing web-based application using data gathered in a contact flow?” This post provides a comprehensive example that grabs the incoming data and uses it to pop an external web-based application a new window. It […]

One of the primary motivations for HAQM Connect is to make it easy for our customers to deliver better customer service at a lower cost. Applied Artificial Intelligence (AI) permits us to investigate new ways to raise the bar for customer service. Can an AI-based agent participate in the conversation and recommend actions or find […]

In this article, I’ll show you a few interesting things you can now do in HAQM Connect using the Transfer to phone number block in a contact flow. The block was upgraded with new capabilities on February 19th, 2019. The new features include the ability to resume a contact flow after a 3rd party transfer […]

This blog post describes how to create customer access policies to HAQM S3. These buckets are by default not public, and this blog takes it further by locking the bucket to HAQM Connect where your HAQM Connect reports and call recordings are stored. By using appropriate permissions assigned to your HAQM Connect account, you can view scheduled […]

Last year we announced the first release of the HAQM Connect Computer Telephony Integration (CTI) Adapter for Salesforce. We have seen a number of Enterprise customers leveraging this integration to build innovative customer experiences. Based on customer feedback, we have released version 2 of the CTI Adapter with the following additional functionality: Improved Salesforce screen […]

Contact centers can be tough to integrate with, maintain, and manage. HAQM Connect is a cloud contact center service, which simplifies the contact center process, especially for the customers. HAQM Connect starts from the point of view that time is valuable. Spend time doing the things that help your customers to have the first-rate experiences. […]

The origins of HAQM Connect are much like the origins of AWS. After more than a decade building and running the scalable web application HAQM.com, developers and organizations asked if they could use the same technology, so in 2006 we launched AWS. Around the same time, the HAQM Customer Service team realized that our company-wide goal […]