AWS Contact Center

Tag: application

What’s new with HAQM Connect in 2024: Empowering CX transformation

In today’s fast-paced business landscape, delivering exceptional customer experiences is paramount. Customers expect seamless, personalized support across every touch point, and businesses are constantly seeking new ways to meet these evolving demands. As an artificial intelligence (AI)-powered cloud contact center solution, HAQM Connect is helping organizations across industries leverage the latest advancements in technology to […]

Web application for managing HAQM Connect contact center custom prompts

Introduction HAQM Connect contact center allows you to create dynamic voice prompt playback using HAQM Simple Storage Service (S3). All the custom prompts are stored as audio files on HAQM S3. As the number of files increase, it becomes challenging to manage these files and audit changes. Business users would need access to AWS Management […]