AWS Contact Center
Tag: #contactcenter
Analyze HAQM Connect Contact Lens using Contact Trace Record, HAQM Athena, and HAQM QuickSight–Part 2
Note: This is the second blog in the HAQM Connect reporting blog series. If you haven’t read “Analyze HAQM Connect Contact Trace Record with HAQM Athena and HAQM QuickSight–Part 1”, we strongly recommend you do before proceeding further. Introduction Many organizations want the capability to improve the efficiency of their contact center’s quality analysis process. […]