Data Management | AWS Contact Center

Tag: Data Management

Keep Your Contact Data Clean by Using Session Attributes in HAQM Connect

Using data to create dynamic experiences is a great way to enhance the customer journey with HAQM Connect. Sometimes though, managing that data across HAQM Connect contact flows or AWS Lambda functions can require a level of data persistence that can lead to unnecessary attributes in the HAQM Connect contact trace records(CTRs). Examples of such […]