Tag: IAM

User management is a critical component of a contact center. Typical use cases include creating and updating user profiles. However, another significant use case is searching for and reporting on these users based on unique characteristics such as their profiles or tags. HAQM Connect now provides an API using which customers can search for contact […]

This blog post describes how to create customer access policies to HAQM S3. These buckets are by default not public, and this blog takes it further by locking the bucket to HAQM Connect where your HAQM Connect reports and call recordings are stored. By using appropriate permissions assigned to your HAQM Connect account, you can view scheduled […]