AWS Contact Center

Tag: Magic

AWS recognized as a Leader in 2023 Gartner Magic Quadrant for Contact Center as a Service with HAQM Connect

Gartner, a company that delivers actionable, objective insight to executives and their teams, has published the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). HAQM Web Services (AWS) was named a Leader for the first time since HAQM Connect, our flexible, AI-powered cloud contact center, was launched in 2017. We believe this […]

AWS recognized as a Visionary in the 2022 Gartner Magic Quadrant for Contact Center as a Service

Gartner, a company that delivers actionable, objective insight to executives and their teams, has published the 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). HAQM Web Services (AWS) was named a Visionary for the third consecutive year. We believe this placement speaks to the innovative contact center capabilities AWS is offering customers […]