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Supervisor barge for voice calls with HAQM Connect

To build a customer centric culture many organizations have altered their efforts to focus on differentiating their customer experiences. Wowing your customers through the contact center will make it easy for your customers to continue to do business, engage, and build loyalty with you. HAQM is excited to announce Supervisor Barge for HAQM Connect Voice […]

Analyze HAQM Connect Chatbot performance using Contact Trace Record, HAQM Lex logs, HAQM Athena and HAQM QuickSight – Part 4

Note: This is the fourth blog in the HAQM Connect reporting blog series. If you haven’t read “Analyze HAQM Connect Contact Trace Record with HAQM Athena and HAQM QuickSight–Part 1”, we strongly recommend you do before proceeding further. Introduction Many organizations want the ability to generate chatbot performance reports for their digital customer experience offering. […]