Tag: metrics

Introduction Organizations want the ability to monitor operational and system level metrics of their HAQM Connect instances. Right sizing Service Quotas is important to deliver satisfactory contact experiences, meet service level targets, and optimize AWS resources. HAQM Connect provides operational metrics at the instance level. HAQM Connect automatically sends instance and queue metrics to HAQM […]

One of the most common requests in the contact center space is for a wallboard – a real-time dashboard of information relevant to the staff or management who work there. Normally this is displayed on a large screen in the contact center. Data on the wallboard generally come from the contact center service, but you […]