Tag: S3

Introduction HAQM Connect contact center allows you to create dynamic voice prompt playback using HAQM Simple Storage Service (S3). All the custom prompts are stored as audio files on HAQM S3. As the number of files increase, it becomes challenging to manage these files and audit changes. Business users would need access to AWS Management […]

HAQM Connect, our cloud contact center on demand, allows playing prompts uploaded to the HAQM Connect instance, or playing dynamic TTS prompts (Text to Speech) using HAQM Polly. This works well for the majority of customers; however, some need to use prompts without going through the HAQM Connect admin user interface for various reasons. For […]

This blog post describes how to create customer access policies to HAQM S3. These buckets are by default not public, and this blog takes it further by locking the bucket to HAQM Connect where your HAQM Connect reports and call recordings are stored. By using appropriate permissions assigned to your HAQM Connect account, you can view scheduled […]