HAQM Lex Now Supports Telephony Audio (8 kHz) for Increased Speech Recognition Accuracy

To increase the accuracy of speech recognition for conversations over the phone, HAQM Lex now supports telephony audio (8 kHz). You can now employ the same deep learning technology as HAQM Alexa to converse with your applications and fulfill the most common requests. HAQM Lex maintains context and dynamically manages the dialogue, adjusting responses based on the conversation.

HAQM Lex integrates with HAQM Connect, a cloud-based contact center service that scales to meet your needs, so you can deploy chatbots to handle first-level customer support. With the HAQM Lex integration to HAQM Connect, you can solve many customer problems without involving a human operator. When necessary, HAQM Lex can transfer a customer support call to an agent, with full context.

HAQM Lex, with 8 kHz telephony audio, is available in the US East (N. Virginia) AWS Region. For more information on using HAQM Lex with your HAQM Connect contact center, see the HAQM Lex chatbots page for HAQM Connect. For details on using the runtime API communicate with HAQM Lex, see the related HAQM Lex documentation.