Category: HAQM Transcribe

In this post, we demonstrate how Intact’s Call Quality solution used HAQM Transcribe and other AWS services to improve critical KPIs with AI-powered contact center call auditing and analytics.

In this post, we presented how to create a fully serverless voice-based contextual chatbot using HAQM Bedrock with Anthropic Claude.

In this post we describe how AWS generative AI solutions (including HAQM Bedrock, HAQM Q Developer, and HAQM Q Business) can further enhance TechOps productivity, reduce time to resolve issues, enhance customer experience, standardize operating procedures, and augment knowledge bases.

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. Did you know that for every eight hours that office-based physicians have scheduled with patients, they spend more than five hours in the EHR? As a consequence, healthcare practitioners exhibit a pronounced inclination towards conversational intelligence solutions, […]

Information retrieval systems have powered the information age through their ability to crawl and sift through massive amounts of data and quickly return accurate and relevant results. These systems, such as search engines and databases, typically work by indexing on keywords and fields contained in data files. However, much of our data in the digital […]

In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has […]

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. However, despite the convenience these platforms offer, there are persistent challenges in seamlessly integrating them into existing workflows. One of the major pain points is the lack of comprehensive tools to automate the process of joining meetings, recording discussions, and extracting […]

This post is co-written with Tom Famularo, Abhay Shah and Nicolette Kontor from Verisk. Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses. The company is committed […]

This post presents a solution to automatically generate a meeting summary from a recorded virtual meeting (for example, using HAQM Chime) with several participants. The recording is transcribed to text using HAQM Transcribe and then processed using HAQM SageMaker Hugging Face containers to generate the meeting summary. The Hugging Face containers host a large language model (LLM) from the Hugging Face Hub.

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Veritone is an artificial intelligence (AI) company based in Irvine, California. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. It offers solutions for media transcription, facial recognition, content summarization, object […]