AWS Machine Learning Blog

Category: HAQM Translate

Best practices in customer service automation

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

Implement live customer service chat with two-way translation, using HAQM Connect and HAQM Translate

November 2023: This post was reviewed and updated for accuracy. Many businesses support customers across multiple countries and ethnic communities, and therefore need to provide customer service in a wide variety of local languages. It’s hard to consistently staff contact centers with agents with different language proficiencies. During periods of high call volumes, callers often […]

Create a serverless pipeline to translate large documents with HAQM Translate

In our previous post, we described how to translate documents using the real-time translation API from HAQM Translate and AWS Lambda. However, this method may not work for files that are too large. They may take too much time, triggering the 15-minute timeout limit of Lambda functions. One can use batch API, but this is available only in seven AWS Regions (as […]

Translate All: Automating multiple file type batch translation with AWS CloudFormation

This is a guest post by Cyrus Wong, an AWS Machine Learning Hero. You can learn more about and connect with AWS Machine Learning Heroes at the community page.  On July 29, 2020, AWS announced that HAQM Translate now supports Microsoft Office documents, including .docx, .xlsx, and .pptx. The world is full of bilingual countries […]

Announcing AWS Media Intelligence Solutions

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

The following diagram illustrates the serverless pipeline architecture.

Translate video captions and subtitles using HAQM Translate

September 2021: This post and the solution has been updated to use the HAQM EventBridge events notifications in HAQM Translate for tracking HAQM Translate Batch Translation job completion. Video is a highly effective a highly effective way to educate, entertain, and engage users. Your company might carry a large collection of videos that include captions […]

You already know how to use HAQM Athena to transform data in HAQM S3 using simple SQL commands

Translate, redact, and analyze text using SQL functions with HAQM Athena, HAQM Translate, and HAQM Comprehend

October 2021 Update (v0.3.0): Added support for HAQM Comprehend DetectKeyPhrases You have HAQM Simple Storage Service (HAQM S3) buckets full of files containing incoming customer chats, product reviews, and social media feeds, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts or sad […]

The following diagram illustrates this architecture.

Translating JSON documents using HAQM Translate

September 2021: This post and the solution has been updated to use the HAQM EventBridge events notifications in HAQM Translate for tracking HAQM Translate Batch Translation job completion. JavaScript Object Notation (JSON) is a schema-less, lightweight format for storing and transporting data. It’s a text-based, self-describing representation of structured data that is based on key-value […]

The following diagram illustrates our architecture.

Using HAQM Translate to provide language support to HAQM Kendra

HAQM Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). HAQM Kendra supports English. This post provides a set of techniques to provide non-English language support when using HAQM Kendra. We demonstrate these techniques within the context of a question-answer chatbot use case (Q&A bot) where a user can […]

AWS Announces the global expansion of AWS CCI Solutions

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]