AWS Machine Learning Blog
Category: HAQM WorkMail
Elevate customer experience through an intelligent email automation solution using HAQM Bedrock
In this post, we show you how to use HAQM Bedrock to automate email responses to customer queries. With our solution, you can identify the intent of customer emails and send an automated response if the intent matches your existing knowledge base or data sources. If the intent doesn’t have a match, the email goes to the support team for a manual response.
Automate email responses using HAQM Comprehend custom classification and entity detection
In this post, we demonstrate how to create an automated email response solution using HAQM Comprehend. Organizations spend lots of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions via various channels, such as email, chat, or phone, and deploying a workforce […]