Category: Customer Enablement

The increasing size of language models has been one of the biggest trends in natural language processing (NLP) in recent years. Since 2018, we’ve seen unprecedented development and deployment of ever-larger language models, including BERT and its variants, GPT-2, T-NLG, and GPT-3 (175 billion parameters). These models have pushed the boundaries of possible architectural innovations. […]

Today, customers can raise support tickets through multiple channels like – web, mobile, chat-bots, emails, or phone calls. When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. It is then routed to the support group for resolution according to […]

FORMULA 1 (F1) cars are the fastest regulated road-course racing vehicles in the world. Although these open-wheel automobiles are only 20–30 kilometers (or 12–18 miles) per-hour faster than top-of-the-line sports cars, they can speed around corners up to five times as fast due to the powerful aerodynamic downforce they create. Downforce is the vertical force […]

In recent years, natural language understanding (NLU) has increasingly found business value, fueled by model improvements as well as the scalability and cost-efficiency of cloud-based infrastructure. Specifically, the Transformer deep learning architecture, often implemented in the form of BERT models, has been highly successful, but training, fine-tuning, and optimizing these models has proven to be […]

The adoption of AWS cloud technology at NatWest Group means moving our machine learning (ML) workloads to a more robust and scalable solution, while reducing our time-to-live to deliver the best products and services for our customers. In this cloud adoption journey, we selected the Customer Lifetime Value (CLV) model to migrate to AWS. The […]

This is the second post of a four-part series detailing how NatWest Group, a major financial services institution, partnered with AWS Professional Services to build a new machine learning operations (MLOps) platform. In this post, we share how the NatWest Group utilized AWS to enable the self-service deployment of their standardized, secure, and compliant MLOps […]

In many industries, it’s critical to extract custom entities from documents in a timely manner. This can be challenging. Insurance claims, for example, often contain dozens of important attributes (such as dates, names, locations, and reports) sprinkled across lengthy and dense documents. Manually scanning and extracting such information can be error-prone and time-consuming. Rule-based software […]

This is a guest post co-authored by Taylor Names, Staff Machine Learning Engineer, Dev Gupta, Machine Learning Manager, and Argie Angeleas, Senior Product Manager at Ibotta. Ibotta is an American technology company that enables users with its desktop and mobile apps to earn cash back on in-store, mobile app, and online purchases with receipt submission, […]

In this post, we present a solution for digitizing transactional documents using HAQM Textract and incorporate a human review using HAQM Augmented AI (A2I). You can find the solution source at our GitHub repository. Organizations must frequently process scanned transactional documents with structured text so they can perform operations such as fraud detection or financial […]

In football, as in many sports, discussions about individual players have always been part of the fun. “Who is the best scorer?” or “Who is the king of defenders?” are questions perennially debated by fans, and social media amplifies this debate. Just consider that Erling Haaland, Robert Lewandowski, and Thomas Müller alone have a combined […]