AWS Machine Learning Blog
Category: HAQM Connect
Creating a sophisticated conversational experience using HAQM Lex in Australian English
HAQM Lex is a service for building conversational interfaces into any application using voice and text. To build truly engaging conversational experiences, you need high quality speech recognition and natural language understanding that understands the intent of the customer accurately. We are excited to announce that HAQM Lex now supports Australian English. With Australian English, […]
Create a multi-region HAQM Lex bot with HAQM Connect for high availability
AWS customers rely on HAQM Lex bots to power their HAQM Connect self service conversational experiences on telephone and other channels. With HAQM Lex, callers (or customers, in HAQM Connect terminology) can get their questions conveniently answered regardless of agent availability. What architecture patterns can you use to make a bot resilient to service availability issues? In this […]
Building a scalable outbound call engine using HAQM Connect and HAQM Lex
This is a guest post by AWS Machine Learning Hero Cyrus Wong. Staying connected with family, friends, and colleagues is easy for most people who live with or close to others. For educators who need to communicate lessons and schedules with their students, or businesses who communicate with new and existing customers, staying connected […]