Category: Technical How-to

I. Introduction AWS End User Messaging has made updates to how it handles SMS origination identities. These changes impact HAQM SNS (Simple Notification Service) and HAQM Pinpoint, which allow sending SMS messages. The updates aim to provide security, flexibility, and control over SMS messaging for AWS users. For companies and developers using AWS for sending […]

Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in HAQM WorkMail (WorkMail), we regularly introduce security features that give organizations more control and protection for their business email. Thanks to the recently announced integration between WorkMail and AWS Identity and Access Management […]

Developers face numerous challenges when building telephony applications: managing unpredictable user responses, handling disconnections, processing incorrect inputs, and addressing errors. These challenges extend development cycles and create unstable applications that fail to meet user expectations. This blog demonstrates how HAQM Web Services (AWS) Step Functions, combined with HAQM Chime SDK Public Switched Telephone Network (PSTN) […]

HAQM Simple Email Service provides a secure email solution that scales with your business needs. Unfortunately, all email systems, including HAQM SES, remain the primary target for spammers and bad actors due to email’s widespread use and accessibility. While SES offers powerful features for application-based email sending, its SMTP credentials require careful management to prevent unauthorized […]

Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in HAQM WorkMail, we have introduced enhanced security features that give organizations more control and protection for their communication platforms. With the integration of AWS Identity and Access Management (IAM) Identity Center, WorkMail now […]

Organizations face integration challenges while adding Generative AI (GenAI) -powered Agentic AI and hyper-personalization capabilities to engage with customers through dynamic and personal experiences. They require scalable and reusable architectures to integrate knowledge bases, business logic, and customer communications without a complete system overhaul, amid disparate engagement solutions they currently operate. A Modern Communications Hub, loosely coupled with core Generative AI services, will establish a composable foundation to build communication-channel-agnostic customer experiences on. Start experimenting with AI-powered customer experience innovations with a quick proof-of-concept that won’t interfere with your present customer engagement setup.

In today’s rapidly evolving digital landscape, effective content curation is essential for businesses to stand out and connect with their target audience. Optimizing customer outreach can be a difficult task. Sales intelligence can help you use data to understand customer behavior, attract prospects with relevant messaging, and focus sales and marketing efforts where they’ll make […]

Introduction HAQM Simple Email Service (SES) recently announced Global Endpoints, a major enhancement to its email sending features. This new capability improves the availability and reliability of SES API v2 email sending workloads by automatically distributing messages, in an active/active configuration across the Primary and Secondary AWS regions. When Global Endpoints detects degradation in either […]

Introduction HAQM Simple Email Service (SES) provides customers with a robust, scalable email solution to send large-scale, global email communications. The service offers customers many benefits, including scalability, high deliverability rates, cost effective pay-as-you go pricing, availability in over a dozen AWS regions, and tight integration with other AWS services. We’ve heard from customers who want […]

Introduction Businesses and organizations today struggle to effectively communicate with their customers, employees, or other stakeholders across the diverse range of digital channels they now use. One common problem arises when the requirement to exchange information quickly and reliably extends beyond traditional email. This issue challenges organizations where recipients lack immediate access to email. This […]