AWS Messaging & Targeting Blog

Update on Support for HAQM Chime

HAQM Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application.

After careful consideration, we have decided to end support for the HAQM Chime service, including Business Calling features, effective February 20, 2026. HAQM Chime will no longer accept new customers beginning February 19, 2025. Existing customers can continue to use HAQM Chime features, including Business Calling, scheduling and hosting meetings, adding and managing users, and other capabilities supported through the HAQM Chime administration console. To qualify as an existing customer, you must have created an HAQM Chime Team or Enterprise account prior to February 19, 2025. After February 20, 2026, you will no longer be able to host HAQM Chime meetings, manage users, or use any of the Business Calling features. If you cannot delete your data prior to February 20, 2026, please reach out to us via HAQM Support for help. Note: This does not impact the availability of the HAQM Chime SDK service.

We know that you may need support to transition to other collaboration solutions. Please review our documentation which provides instructions and best practices for HAQM Chime IT administrators and users to move to alternate collaboration solutions. This may include solutions provided by AWS, such as AWS Wickr, or from AWS partners, such as Zoom from Zoom Video Communications Inc., Webex from Cisco Systems, Inc., and Slack from Salesforce, Inc. Visit the AWS Marketplace for more information about our AWS partners’ solutions. If you need additional assistance transitioning, please contact AWS Support.

Organizations with at least one HAQM Chime Team or Enterprise account can continue to use HAQM Chime and Business Calling features until February 20, 2026, when support for the service will end. Features that will no longer be supported include scheduling and hosting meetings, adding and managing users, and other capabilities available using the HAQM Chime console.

Additional Resources

Beth Styles

Beth Styles

Beth is an AWS Apps Principal Product Manager on the HAQM Chime team. Beth has been with AWS for more than nine years working closely with customers to understand their business needs and deliver collaboration and productivity solutions. On the weekends, Beth enjoys spending time with her family, basset hounds, and horses.